What the TWT Global app and tradewithtanha.io collect, why, who processes it, and how to delete it. We do not sell your data and the app shows no ads.
Who we are
TWT Global (“Talks With Tanha”, “we”) runs the TWT Global mobile apps and the website tradewithtanha.io. Questions about this policy or your data: support@talkswithtanha.com.
What we collect
- Account: your name, email address and password (the password is held by Google Firebase Authentication, never by us), or your Google account name, email and photo if you sign in with Google.
- Profile: country, and optionally a profile photo, phone number and short bio.
- Trading profile: the answers you give during setup — experience level, how long you have traded, whether you use a broker and which one, and whether your account is linked to an introducing broker.
- Membership: whether you have entered an access code, which code, and when your access expires.
- Community content: messages, reactions and lesson notes you choose to share in chats, which other members in that chat can see; which messages you have seen; and any reports you file.
- Signals activity: trade signals you follow and the results you record.
- Usage: how long and how often you use the app each day, which screens you open, and basic events such as sign-in, so we can understand how the service is used.
- Device: a random identifier the app generates on install (not your phone’s hardware ID), the device model and platform, used to keep your account signed in on one device at a time; and a push-notification token, if you allow notifications.
- Support: messages you send us in the app or by email.
Some things stay only on your phone and are never sent to us: the notes you take on lesson videos (unless you share one in a chat) and your list of blocked members.
We do not collect your precise location, contacts, SMS or call logs, and we do not use advertising identifiers.
How we use it
- To create and secure your account and verify your email address.
- To give you access to signals, lessons and chats that your membership includes.
- To send the notifications you ask for, such as when a followed trade moves.
- To run the community safely: showing your name with your messages, reviewing reports, and removing content or accounts that break our rules.
- To answer support requests and understand, fix and improve the service.
Who processes it
We use these service providers to run the service. Each processes data only to provide its service to us:
- Google Firebase — accounts, database, push notifications and file storage.
- Cloudinary — hosting profile photos.
- Resend — sending verification and password-reset emails.
- Vercel — hosting the website and its servers.
- YouTube — lesson videos play through YouTube’s embedded player, which is subject to Google’s own privacy policy.
We do not sell your personal data or share it for advertising. We may disclose data if the law requires it.
How long we keep it
We keep your data while your account exists. When you delete your account we delete your login, profile, trading profile, usage and activity history, followed signals, your private support chat and the messages you wrote in community chats. We keep records of payments, exchange deals and access-code redemptions where the law or fraud prevention requires it, and nobody can see them in the app once your account is gone.
Deleting your account
In the app: Profile → Delete account. This deletes your account and data immediately, as described above. Without the app, follow the steps on tradewithtanha.io/delete-account.
Security
Data is encrypted in transit. Access to the database is restricted by security rules so members can read only their own account data, and only our staff (Tanha and his team) can see reports, member lists and private support chats.
Children
The service is for adults 18 and over and is not directed at children. We do not knowingly collect data from anyone under 18.
Changes
We will update this page when our practices change and change the date at the top.